FAQ

Swiss Fit is valid in over 138 gyms owned by movemi AG all over Switzerland (Fitnessparks and ACTIV FITNESS), including classes and EGYM+ (plus) with several specific training programmes. Fit is valid at the 16 Fitnessparks run by movemi AG, excluding classes, including EGYM (classic) with two training programmes.

You can upgrade your membership at your local centre whenever you wish. In this case, you pay the additional cost on a pro rata basis.

No – the Fitnessparks don’t offer six-month memberships; however, monthly memberships and 10-session tickets are available as alternatives to annual membership.

No – we don’t offer memberships limited to specific times, as each visitor can use the same services and infrastructure at any time.

No – we don’t offer memberships limited to specific areas. Our concept at the Fitnessparks is called “bodymind”. We need movement and relaxation in order to stay healthy. That’s why we offer only a complete package comprising fitness and wellness. Only the Fit membership does not include the classes.

Yes – annual membership includes childcare for your own children in the children’s area. There are children’s areas at our Bern City, Glattpark, Milandia, National, Oberhofen, Regensdorf, Time-Out, Trafo and Winterthur Fitnessparks.

If you have Swiss Fit annual membership, you are not entitled to a refund. If a centre leaves the network, the General Terms and Conditions apply, including all disclaimers.

To train efficiently, you occasionally need a boost or fresh impetus. Annual membership at the Fitnesspark includes five bodymind consultations. Arrange an appointment with a consultant if your training needs a boost.

Yes – the 10-session ticket is valid at all 16 parks run by movemi AG – for fitness, wellness and classes.

The 10-session ticket is valid for three years – so it’s worth buying one if you plan to visit three or four times a year.

No. Our bodymind philosophy is based on sustainable health training comprising movement and relaxation. That’s why we offer only a complete package comprising fitness and wellness.

No – the 10-session ticket is valid for one person only; it is not transferable.

If you have an appointment for a medical or wellness massage, personal training, etc., you can buy a single-admission combi ticket for CHF 21.-. Admission is valid immediately before or after your appointment. This includes the Fitness Arena, class session (if there are free spaces), saunas and baths (where available).

In the interests of our members’ and guests’ safety, anyone buying a single-admission ticket at the Fitnessparks has to show ID. Official photo ID, such as an identity card, driving licence or passport, is accepted.
Customers who regularly purchase single-admission tickets for the Fitnessparks can register at reception (with a photo) to make it quick and easy to get in each time they visit.

Yes – providing you are already registered on an EGYM circuit and have completed an introductory session on the circuit. Otherwise, you first need to book an EGYM training introduction (chargeable) and get a consultant to register you.

Our bodymind philosophy is based on sustainable health training comprising movement and relaxation. That’s why we offer only a complete package comprising fitness and wellness.

No – a single-admission ticket entitles you to one admission only; it does not allow you to come and go several times a day.

Of course – even non-members are allowed to use the changing rooms and showers at the Fitnesspark. If you’d also like to do a workout or use the wellness area, you can buy a single-admission combi ticket for CHF 20.

In the interests of our members’ and guests’ safety, everyone attending the Fitnessparks must show ID. Official photo ID, such as an identity card, driving licence or passport, is accepted.

The annual membership is for one person only; it is not transferable. The photo allows us to check you in and out quickly.

Payment up front: unlike other fitness centre operators, we do not charge additional fees to members who pay up front.

Payment by monthly instalment: we charge a one-off administration fee of CHF 69 for memberships that are paid by monthly instalment (first year only; not in subsequent years). You will need to buy a chip wristband for CHF 10 regardless of which membership you choose.

Yes, you can pay for your annual membership in handy monthly instalments. You can buy annual membership from the reception at your Fitnesspark or in the online shop. The minimum term is 12 months.

Payment up front: you will receive a renewal notice with an invoice a few weeks before your membership expires. If you don’t pay for the renewal, your annual membership will simply expire. If you renew your membership seamlessly, you will receive a loyalty bonus of CHF 100.

Payment by monthly instalment: annual memberships that are paid by monthly instalment renew automatically unless they are cancelled at least 60 days prior to expiry.

The contract can only be cancelled in cases of hardship – such as long-term illness, accidents or a definitive move away (change of domicile) from the movemi AG catchment area (>30 kilometres) – but you are not entitled to a refund as a matter of course. You will need to submit your membership contract to a Fitnesspark together with a written application and the necessary confirmations, such as doctor’s note, employer confirmation, proof of resident’s registration, etc. You will be refunded for the remaining term of the contract in accordance with the General Terms and Conditions.

Yes – of course. We will refund any remaining credit for up to one year after your contract expires. Please go to the reception at your Fitnesspark for this.

No – we don’t offer discounts for schoolchildren, students or senior citizens. All members use the same services and infrastructure. The excellent value for money we offer for premium fitness and wellness means that we are unable to offer discounts.

Payment up front: you receive a loyalty bonus of CHF 100 if you renew your annual membership seamlessly. The loyalty bonus will be credited to your chip wristband straight away once your membership has renewed seamlessly.

Payment by monthly instalment: if you pay for your annual membership by monthly instalment and renew seamlessly, we will waive the CHF 69 administration fee.

Regrettably, our accounting system does not allow this. The loyalty bonus is credited to your chip wristband straight away.

Pausing a membership leads to automatic contract renewal, which involves an administrative outlay. Membership pauses are regulated in the General Terms and Conditions.

You can attend classes if you have Swiss Fit annual membership, a one-month membership, a 10-session ticket or a single-admission ticket.

No – if you wish to attend classes, this always includes use of the entire centre.

If you have Fit annual membership, you can do one trial session free of charge. Please see reception about this. If you’re not a member, you can buy a single-admission ticket for CHF 39.-. If you then decide to buy an annual membership within seven days, this CHF 39.- will be credited to your chip wristband.

Yes – please see reception about this. The reception staff will be happy to give you a price for upgrading to Swiss Fit membership.

Yes – you can book a class up to 24 hours in advance on the website or in the Fitnesspark app.

Our classes are open to people of all ages. The level of fitness, stamina, strength and coordination required varies from class to class. Older members particularly like the Aqua Fitness, pelvic floor exercise, back exercise and Vital Fit classes, as they are easier on the joints.

It depends on the class. While louder music helps exercisers to achieve peak performance in power hours, such as MyPOWER®, Zumba® or FunTone®, things are somewhat quieter in the Pilates and yoga classes, for instance. In any case, we comply with the statutory requirements and also offer free earplugs – available from the dispensers in the classrooms.

“My” is the quality label for choreographed classes at the Fitnessparks. In contrast to freestyle classes, choreographed classes have a fixed format. There is a new training series with new choreography every three months. MyPOWER® is a barbell-based full-body workout, MyCORE® is a core/abdominal workout, MyFLOW® is fitness yoga.

No – you are not allowed to use the classrooms unsupervised.

It depends on the season, time of day, class type and instructor. Please ask the Fitnesspark staff for more information about this. The number of available spaces in the classes can be seen in the class reservation area on the website or in the Fitnesspark app.

If you wish to cancel a massage, consultancy or personal training appointment, you need to do this at least 24 hours in advance – otherwise, you will be charged for it.

No – your voucher is no longer valid, as we reserved this appointment solely for you and/or booked a masseur/masseuse for you.

We cannot refund you, as we reserved this appointment solely for you and/or booked a masseur/masseuse for you.

We have no option but to charge you for the booked appointment, i.e. we cannot refund the amount you paid up front, as we reserved staff and a time slot solely for you.

You can read our house rules here on our website.

When using a smartphone or other smart device, you should not disturb the privacy of other exercisers. Please keep the volume of your smartphone at a level that does not disturb other members. You are not allowed to photograph or film other people anywhere at the centre, as this constitutes an invasion of privacy. Devices with cameras are prohibited in the nude zone.

Music simply makes things easier – for most but not all people. We therefore opted for a compromise in the form of quiet background music; it’s loud enough to be audible, but quiet enough to be inaudible when you’re listening to your own device through headphones. For those who prefer complete calm, earplugs are available from the dispensers in the classrooms.

For safety reasons, closed-toe training shoes must always be worn when working out in the fitness arena. You are not allowed to work out barefoot or in flip-flops. You can hire training shoes at reception – subject to availability.

It’s annoying when we forget things. You will find (almost) everything you need for carefree training available for hire or sale at reception. Availability may vary from park to park.

Yes – you can show your ID at reception and sign in on a list.

Yes – if you lose your chip wristband, you will need to buy a new one for CHF 10.

Suggestions and constructive criticism help us to keep on improving our services – and we’re always particularly happy to receive praise. The Fitnesspark app has a feedback feature. Tap My profile > Give feedback. Or use the contact form here on the website. You can also just speak to a fitness consultant or one of the reception staff at the park, of course.

Please check that the Migros Login you are using is linked to the same e-mail address you used to buy your subscription. 

Please check that the Migros login you are using is linked to the correct e-mail address. You must use the same e-mail address that you entered when you took out the subscription. Please make sure you are using the correct app. If you have purchased your subscription at an ACTIV FITNESS studio, the Fitnesspark app interface will appear gray and you will not be able to book any classes. If you have purchased your pass in a Fitnesspark, the ACTIV FITNESS app interface will appear gray and you will not be able to book any classes.

For the selected course you will see on the left below the course title the note “Open for Booking” in red; on the right in green is the number of available places. If the course is fully booked, both notices are grayed out and the “Book Now” button is no longer visible.

The Fitnesspark app was developed in collaboration with EGYM. To use all of the features of the app, you need an EGYM account. This way your training data is automatically synchronised, you can track your training and our trainers can create training plans for you. The use of functions in the “analysis” tab also require an EGYM account.

When you activated your subscription, an EGYM account was automatically created for you via an interface so that you can benefit from all the app’s features right from the start.

In order for you to track your workouts and for your profile to allow our trainers to create workout plans for you, you need an EGYM account. The use of the functions in the “analysis” tab also require an EGYM account.

Yes, you can get training plans at both Fitnesspark and ACTIV FITNESS.

Yes! Since mid-October 2023, as a Swiss Fit member, you can book cross-format courses in the ACTIV FITNESS app. This means that if your home park is Fitnesspark Puls 5, you can conveniently book your favorite course in the same app, for example at ACTIV FITNESS Tiefenbrunnen. With this update, the manual switch to the respective app becomes obsolete and you have the course overview for both formats in the same app.

No, the Fitnesspark app is only available to Fitnesspark members. Classes at Bernaqua can be booked on the website www.bernaqua.ch or in the Bernaqua App.

We can send vouchers by post within Switzerland and to Germany and Liechtenstein, although there is a charge for this. Please see the online shop for the current prices. You can also buy vouchers directly from the reception at the Fitnesspark.

Free vouchers expire irrevocably after three months.

Vouchers are valid for five years from date of issue and at all Fitnessparks in Switzerland. They expire after this period.

A gift voucher (voucher with cash value) can be redeemed at any Fitnesspark. If the voucher specifies a park-specific offer (e.g. a special wellness massage), then the voucher can only be redeemed at this particular Fitnesspark.

If you have a Fitnesspark gift voucher (issued for a certain amount), you can also use this to pay for items (e.g. for your annual membership). Product vouchers (e.g. for massage, etc.) can only be redeemed against the described service. Cumulus vouchers, gift cards (Migros, Club School, etc.) and Reka Cheques are not accepted as payment methods.

Yes – you should always book in advance to avoid disappointment or long waiting times.

Your voucher is no longer valid, as we reserved this appointment solely for you and/or booked a masseur/masseuse for you.

Yes – booked appointments need to be cancelled or rebooked at least 24 hours in advance.

You will benefit from several advantages if you provide your email address:

Class booking via app: With the Fitnesspark app, you can conveniently book your classes on your smartphone. It is important that your email address matches the Migros login.

WLAN in all studios: With your e-mail address you can surf for free in all Fitnessparks and Migros branches. Connecting to the WLAN works via the same Migros login.

Access to the Members’ area: With your Migros login you have access to the Members’ area. There you can manage your contact details, order vouchers for your loved ones or print out your contract for your health insurance.

EGYM Training: The state-of-the-art EGYM machines are designed to optimize your training experience and track your progress. When you create an EGYM account with your email address, your trainers will provide you with personalized training plans and you will benefit from additional health information so that you can continuously expand your training.

Member news: We inform you about news concerning your Fitnesspark such as renovations, closures or special member benefits. This way you won’t miss any important information and you’ll always be up to date.

Sending invoices: We will send you your invoices conveniently by e-mail. This way you have a better overview of your finances and it saves paper.

You can find instructions on how to create a Migros login here.

Simply go to the members’ area on the website or in the app and enter your new address there. Just log in and edit your personal details.

You need to go the studio in person to tell us about any changes to your name – so please see one of the staff at your studio about this.

Top quality is important to us – and this begins with training. Our trainers are fully qualified wellness trainers, fitness coaches or fitness instructors (Club School, SAFS, BSA or IFFA) with a wealth of professional experience. It’s best to study at the Swiss Federal Institute of Technology in Zurich (ETH) or the Swiss Federal Institute of Sport in Magglingen.

The Fitnessparks and ACTIV FITNESS offer Group Fitness courses together with star-education and the SAFS. See the “Jobs” section for more information. You will need a solid basic education and plenty of know-how when it comes to training, sports science and dealing with people.

Vacant positions are posted on the Migros jobs portal.

All Fitnessparks are recognised by Qualitop. The Qualitop label is a sign of quality in exercise and health promotion. Most health insurers will pay some of your annual membership fee, the reason being that prevention is better than cure. Our partner SWICA offers Fitnesspark members an exclusive prevention discount of up to CHF 800. Visit www.qualitop.ch to find out which health insurers will pay some of your membership fee. You can easily download your health insurance confirmation in the members’ area.

You can always count on a high standard of quality and hygiene at the Fitnessparks. We comprehensively maintain the equipment, baths and saunas during these closures. Closure times are staggered so that, when your Fitnesspark is closed, you can still work out at another Fitnesspark nearby – depending on your membership type.