FAQ

General questions

For general questions you can enquire at your local fitness park or go to www.fitnesspark.ch and look up the individual fitness parks. Subscriptions/annual passes vary depending on the region and fitness park. The Migros FitnessCard offers a first-class combined annual pass/subscription, covering the whole of Switzerland. You can find more information at www.migros-fitness.ch.

You can find general vacancies at www.migros.ch. For specialised jobs, such as physiotherapy or massage, depending on the region you can also contact our partner, Medbase (www.medbase.ch). Please send applications for jobs at fitness parks directly to the fitness park concerned or to a fitness park in your preferred region. You can contact fitness parks directly by email or by telephone. Contact details can be found on their respective pages at www.fitnesspark.ch. Applications are not processed centrally, therefore please do not send applications to the central coordination office of the Federation of Migros Cooperatives.

You can find information about the other Migros fitness brands (including future plans) either at migros-fitness.ch  or on the respective websites of the individual brands:

Depending on the region and the fitness park, there may be special offers at specific times (of year). In general, the fitness parks only offer a summer pass as a taster subscription. However, each fitness park and region will also differ in duration, price and activities included, so they are not valid throughout Switzerland. Information about these offers can be found on the respective pages of the individual fitness parks.

Where there is a valid reason (illness, pregnancy, accident, period abroad on business and military service), membership may be paused for a minimum period of 1 month (time-out), but there is no obligation to allow this. Please note: holidays do not count as a valid reason. Please submit your time-out request before the absence, together with a corresponding confirmation/certificate, along with your membership card and wristband. A retrospective time-out is only possible in the case of illness/accident. Please contact your fitness park for more information and also check the General Terms & Conditions in your contract.

Company offers – Benefits – Discounts

There are no discounts for the Migros FitnessCard (www.migros-fitness.ch) or any other products that are redeemable throughout Switzerland. However, local or regional annual passes/subscriptions and other offers may sometimes be discounted. For more information, please enquire locally at your preferred fitness park or on the website (www.fitnesspark.ch).

Company deals are for the respective cooperatives and/or individual fitness parks to decide and must be negotiated directly with them. We believe in general that it should be down to the respective company’s health management scheme to bear the cost of any discounts for their employees. In general, Migros fitness parks give excellent value for money, so we offer a very limited number of discounts. The Migros Fitness group offers the largest network of wellness and fitness facilities throughout Switzerland. As a general subscription, the Migros FitnessCard is therefore not discounted (www.migros-fitness.ch).

Vouchers

This depends on the type of voucher. There are monetary vouchers with specific values which are generally valid for 3 years. As a gesture of goodwill, the voucher will usually still be accepted in the year following the expiry date. There are also single admission vouchers with a significantly shorter validity. Please present the voucher directly at the fitness park and ask whether it will be accepted.

As there are various types of vouchers, we recommend that you check directly with the fitness park that issued the voucher. You will find the telephone number or direct email address on our website at www.fitnesspark.ch and on the individual page for the fitness park.

Vouchers can be ordered on the internet from the fitness parks’ online shops. Go to the page for the desired fitness park in your region and then to their online shop.

Vouchers can only be ordered online against payment on a credit card, or paid for and obtained directly on site.

A monetary voucher to the value of your choice can be redeemed anywhere. If the voucher is for park-specific activity (e.g. hamam or massage), then the voucher can only be redeemed at that fitness park.

If you have monetary vouchers (issued with a specific value) from fitness parks or Migros Club Schools, you can also use these to pay for other items (e.g. for your annual pass). Product vouchers that are designated for a particular service (massage, 10-session subscription etc.) can only be used for that purpose. Gift cards or Reka cheques are not accepted as a means of payment.

Hamam

Please contact the fitness park where the voucher was issued (fitnesspark.baden@fitnesspark.ch or fitnesspark.muenstergasse@fitnesspark.ch) and ask them about this directly.

If you would like to enjoy a massage or rhassoul, we request that you make a reservation as early as possible. For the hamam circuit alone you do not require a reservation. However, if the hamam is busy, you may need to wait.

Both fitness parks/hamams are independent facilities which may sometimes have different offers and prices. Therefore, vouchers are only valid for the respective facility.

1. Vouchers for a specific activity (massage) can only be redeemed if booked in advance.
2. Vouchers that are single admission only (without a specific activity) can be redeemed for that purpose. However, it is advisable to check capacity ahead of time.
3. Keep an eye on the validity of the voucher. Expired vouchers are not normally accepted. Please enquire directly with the hamam.

Migros FitnessCard – Migros Fitness Network

Migros FitnessCard are not entitled to refund if a facility withdraws from the network. The terms of use of the respective facility shall apply, including all limitations of liability.

If you have an Activ Fitness Card, you can only train at Activ Fitness studios. However, you can upgrade your card to a Migros FitnessCard at your fitness centre which will enable you to use all the facilities in the Migros Fitness network. You can find further details at migros-fitness.ch.

The Migros FitnessCard is an annual pass. With the fitness parks offering such a varied, comprehensive range of activities, and with support from health insurance providers, we believe a six-month pass is not the right approach.

The Migros FitnessCard is available from the fitness parks’ online shops, or on site at any fitness facility that is part of the Migros network. It makes sense to buy your Migros FitnessCard at the location where you will train the most (your ‘home centre’) - migros-fitness.ch

There are regional network subscriptions, such as the Basilea Card and the Thun Network.

However, only the Migros FitnessCard is valid throughout Switzerland, at participating Migros Fitness facilities.

The Migros FitnessCard is a personal subscription. In accordance with the GT&Cs of the respective centre, subscriptions are not transferable. However, you can approach your home centre at any time if your circumstances change and you wish to transfer your subscription. The centre will make an independent decision, on a case-by-case basis.

Where there is a valid reason (illness, pregnancy, accident, period abroad on business and military service) membership may be paused for a minimum duration of 1 month (time-out), but there is no obligation to do so. Please note: holidays do not count as a valid reason. Please submit your time-out request before the absence, together with a corresponding confirmation/certificate, along with your membership card and wristband. A retrospective time-out is only possible in the case of illness/accident. Please contact your fitness park for more information and also check the General Terms & Conditions in your contract.

You can upgrade your subscription at your home centre at any point. You will then pay the additional costs pro rata; an administration fee may apply as well.

Payment by instalments

If you pay for your fitness park subscription using a Cumulus Mastercard, you will get a monthly bill from GE Money Bank AG, the credit card issuer. This bill will list your fitness park subscription along with any other purchases you have made using your Cumulus Mastercard.

You then have the following options for settling your account, depending on your financial circumstances: 

You can choose partial payment, meaning that you pay at least 5 % of the monthly bill or a minimum of CHF 50. Please note that in this case, interest will be charged at an annual rate of 11.95 %. The interest will be charged from the date of the bill.*
You pay the full amount by the payment deadline.

 

The Cumulus Mastercard is a fully valid credit card, but without an annual fee. A further advantage is that the Cumulus Mastercard also functions as a Cumulus card, meaning you collect valuable Cumulus points with every purchase. This includes non-Migros purchases, even abroad. You will find an application form for the Cumulus Mastercard at www.cumulus-mastercard.ch, at your fitness park or in your Migros branch. If you have any questions about the Cumulus Mastercard, feel free to contact Migros’ partner GE Money Bank AG on +41 (0)44 439 40 20, or use the contact form. As a Swiss bank, GE Money Bank AG guarantees that all your information will be handled confidentially. 

*Credit cannot be extended if it will lead to excessive debt for the card-holder. GE Money Bank AG is the issuer of the Cumulus Mastercard.